Studio operations , Sales , & Member experience

Studio operations • Sales • Member experience

At Orangetheory, I managed front desk operations, trainings, onboardings, check-ins, and scheduling with a focus on creating a smooth, welcoming experience for every member. I streamlined daily processes to improve flow and communication between the front desk and coaches. I consistently ranked as one of the top sales performers in the studio through personalized guest engagement and a strong referral program. I also created graphics for the studio's Instagram and planned themed member events that helped build community and increase retention